A major research university that came to us after five years with a previous provider told us they didn’t believe what they were hearing from one of our existing clients. The service sounded too good to be true. They signed with us anyway. They believe now.
A large institution accustomed to years of painful enterprise software implementations recently asked us how many days of advance notice they would need to give us for a database refresh. We told them to just call us — it would be done in about 45 minutes. They didn’t know how to respond. That’s not a support model they had encountered before.
Launching, scaling, shutting down, and scheduling environments on demand. A new environment in 40 minutes. A database refresh in 45. Resources scaled up hours before a peak event and back down immediately after.
Server upgrades, database upgrades, PUM planning and execution, patching, and change control. Every operation scripted, repeatable, and documented.
Continuous monitoring via AWS CloudWatch, automated alarm routing and response, and proactive issue identification — typically before your users notice anything.
Automated backups per your retention policy, and disaster recovery environments launchable from production snapshots stored in a separate AWS account.